I've sent you an email regards of the result of the excess charge 2 weeks ago but I didn't get any reply from you. Please kindly help me to follow up and hopefully you can get back to me asap.

Thank you and best regards


Date: Tue, Sep 23, 2008 at 3:00 PM

Phone Call - Avis Singapore Customer Service Hotline

Deb goes on repeating the story and goes along the line of "can you pls follow that up"....

Person: You need to contact Customer service.
Deb: Yes, we sent them 2 emails but there is still no reply. Can you check on that?
Person: What is the email you sent to?
Deb: customerservice@avis.com.sg
Person: Yes, that is the correct address.
Deb: Yes, and there is still no reply.
Person: Emailing them is the right thing to do.
Deb: Yes, but there is no reply. Can you make sure its being followed up.
Person: Er... Please hold on...

P/S: FEEL MY LEVEL OF PISSED-NESS GO UP...


Date: Tue, Sep 23, 2008 at 3:54 PM
Subject: Regards of my excess charge
To: customerservice@avis.com.sg

Dear Avis,

This is the 3rd email I am sending regarding the results of the engine inspection for

RA Document: 74XXXXXX5
Hirer Name: Cheng Ka Ki
Driving License No.: SXXXXXXXX

As per the phone conversation I just had with customer service with Avis Singapore, I was told that Avis Singapore has already sent the inquiry to Avis Christchurch and will be sending me the inspection results when you receive a reply from Christchurch. I trust that this will would not take too long more and hope to hear from you soon. I can be reached on my mobile 9XXXXXXX, my fiancee's mobile 9XXXXXXXX or at this email.

Please acknowledge upon receiving this email.

Regards


HOWEVER, THERE WAS STILL NOT REPLY............................ SO WE WENT ON TO FIND AVIS NEW ZEALAND - WHICH DOES NOT PROVIDE A DIRECT EMAIL ADDRESS, ONLY AN ONLINE FEEDBACK FORM...


Sent: Tuesday, 7 October 2008 5:43 a.m.
To: Customer Service NZ-Avis
Subject: NZ Online Enquiry

Comment/ Feedback/ Question: I rented a car from Avis in Christchurch, New Zealand on 18 Aug 08 and because of the car's engine problem, Avis charged us $225 for the excess charge while waiting for the inspection result, they said if the engine problem is not my fault, they will return me the excess charge and also a report on the cause of engine cooked. So they asked me to contact Avis Singapore to find out the result because they said they will send them the inspection result. But after 2 weeks, I called up Avis Singapore and they said they sent an email to Avis New Zealand for further information. I sent another 2 more emails to them after a week but until now I didn't receive any report and follow up neither from Avis Singapore nor Avis New Zealand. I am very disappointed by the inconvenience this has caused me and hope that this matter will be attended more promptly as from now. Please inform me of the actions that Avis is taking currently, and how long more will you reply me with the results of the engine inspection.

AND FINALLY, WE RECEIVE OUR 1ST RESPONSE FROM AVIS.... ALTHOUGH IT JUST AN AUTO TEMPLATE REPLY.................


Date: Tue, Oct 7, 2008 at 12:42 AM
From: customerservice@avis.co.nz
Subject: NZ Online Enquiry